Privacy Policy

1.The Personal Data We Collect

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

The following groups of personal data are collected:

Identity Data includes information such as first name, last name, date of birth (optional), personal description, photo and gender.

Contact Data includes information such as email address, billing address, delivery address, location, country, telephone number, loyalty program membership number, and social media id (if you log in by social media).

Financial Data includes information such as payment card details and bank account. Transaction Data includes information such as details of your purchases and the fulfillment of your orders (such as order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax, etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.

Technical Data includes information such as details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

Profile Data includes information such as purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.

Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs, and other communication data.

Marketing and Communications Data includes information such as your preferences in receiving marketing from us and our third parties and your communication preferences.

2.How We Collect And Use Your Personal Information

We respect the privacy of the visitors to our digital properties and the users of our products and Services, and we are committed to protecting it through our compliance with this Policy. We collect personal information in several different ways, to begin with, we use cookies that are needed to compile aggregated non-personally identifiable information about the visitors to our web site. personally identifiable information consists of information that is unique to you, such as credit card numbers and bank account numbers.

Personal information is any information that identifies or makes an individual identifiable. The definition of personal information (used interchangeably in this Privacy Policy with the term“personal data") depends on where you are a resident. Only the definition that applies to your country of residence will apply to you under this Privacy Policy. Personal Information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify you.

Your personal data is collected and used by us to support a range of different activities or business purposes. The purposes and types of information we collect are listed below:

To create an account with us and to manage your account, to provide you our Services:

●Contact information, including email address and password, to register with our website or app;

●Profile data, including your style preference, if you voluntarily choose to provide it for personalization purposes.

To fulfill or process orders:

●Identity and contact information such as name, phone number and shipping address, as well as financial information or payment account information, for delivery, returns, refund, sales tax determinations, and payment operations;

●Transaction details, such as return and refund details, gift card number, and order history, in our Services, in order to fulfill basic functions, including processing your payment and return requests, and keeping you informed of the order status and shipping logistics;

●Location data at an IP address-based level, to tailor your experience in terms of displaying the appropriate local website, language, or user experience.

To provide customer service and support, or to provide you with service-related communications:

●Your communication history with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond to your requests, as well as to keep you updated about your account and the Services;

●Photographs you upload to our Services in accordance with our Terms and Conditions, to provide product advice and to allow you to voluntarily show other potential customers what items may look like when purchased or worn.

To undertake marketing, advertising or other promotional activities:

●Contact information, such as phone number and email address, for telemarketing and email marketing purposes;

●Non-directly identiflable device identifers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer;

●Data about how you engage with our Services, such as browsing, adding to your shopping cart, saving items, placing an order, statistical analysis and the display of personalized advertising based on your activity on our site and inferred interests;

●Contact and identity information, such as name, email address and phone number, when you voluntarily enter into a competition, market survey, event or other marketing campaigns organized by us;

●To share your personal data with third party advertisers.

To improve our product or service, or for personalization:

●Collect your device information, and usage data in our website or app for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency;

●When you optionally provide such information, we may collect general personal data that cannot identify you, such as body shape, personal height, chest/waist/hip circumference, and weight. For example, this information may be used by us to recommend clothing sizes or styles, personalization, or to provide ft prediction services for you;

●To share your personal data within and across our corporate organization for our business needs and personalization;

●The display of information you choose to post on public areas of the Services, for example a customer review.

To prevent and investigate fraud and other ilegal activities:

●Information automatically collected through the Services, such as browser type, device information, operating system and account setting information for fraud prevention and detection and credit risk reduction;

●Log-in data for risk control and fraud reporting;

●Blling address to verify payment information.

To comply with legal or compliance requirements:

●Identity information, such as ID Card NO., Tax NO. , or passport-related information, for customs clearance purposes;

●Transaction history and certain identity information to handle and resolve legal disputes, for regulatory investigations purpose, and to comply with lawful requests from a competent law enforcement agency or court.

Other Purposes:

●We may use your information for any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the Services or other related products and/or services requested, with your permission or upon your direction, such as:

third party service providers that we engage to provide IT systems and software, and to host our website;

third party payment processing services including Paypal and Stripe  for more information) to process your payment to us. Kogaco does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data.

3. What Kind Of Email Do We Send To You?

We send email content to our customers that may include following: order information, payment confirmation, shipping notification, order processing updates, weekly deals, special promotions, and activities that also include competitions and giveaways.

4. How Do We Protect Your Information?

Customers are responsible for their own username and password safety and security on kogaco. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via secure socket layer (ssl) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our servers and website are security scanned and fully verified externally by mcafee secure from symantec on a daily basis to protect you online.

5. Privacy Security

Customers must protect their own password and user safety and security on our site. We highly recommend that passwords are changed frequently and that a combination of numbers and letters are used. Please do not use the same login details (email and password) as other websites.We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. To protect our customers online we use the latest in encryption technology, and all of our employees sign a confidentiality agreement that forbids them from disclosing any private customer-related information to other individuals or entities.

6. Your Rights

Request access to your personal data:

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

Request correction of your personal data:

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at support@kogaco.com.

Request deletion of your personal data:

There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain. To exercise your rights, you may make deletion within your customer account on the Site or App, or you may contact us at support@kogaco.com.

Unsubscribe from Our Marketing Communications:

If you no longer wish for us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscibe link at the bottom of any of our email messages to you or contact us at support@kogaco.com.